Cancellation policy

Each room carries one of three policies, chosen by the studio. Whichever applied when you booked is the one that applies to that booking — a studio changing its policy later can't move the goalposts on a session you've already paid for.

Flexible

Full refund up to 24 hours before the session.

  • More than 24 hours before: full refund
  • Within 24 hours: no refund

Standard

Full refund up to 48 hours before, half up to 24 hours.

  • More than 48 hours before: full refund
  • 24 to 48 hours before: 50% refund
  • Within 24 hours: no refund

Strict

Full refund up to 7 days before, half up to 48 hours.

  • More than 7 days before: full refund
  • 48 hours to 7 days before: 50% refund
  • Within 48 hours: no refund

If the studio cancels

You are refunded in full, including the service fee, whenever the studio cancels a confirmed booking or doesn't open the door. The policy bands above never apply to a studio's own cancellation.

Service fee

The studio receives its full advertised rate; MusiBook's fee of 5% is added on top and shown separately before you pay.

Requests that go unanswered

A booking request expires if the studio hasn't answered within 48 hours, or 12 hours before the session starts if that comes first. An expired request is refunded in full.

No-shows

A no-show can be reported for 24 hours after the session was due to end. A musician who doesn't turn up is not refunded; a studio that doesn't is treated as having cancelled.

Age

You must be 18 or over to book a session or list a studio.